Notice of Privacy Practices

Complete Healthcare for Women, PLLC
Effective date: October 8, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our duties

We are required by law to maintain the privacy and security of your protected health information (PHI), to give you this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to tell you promptly if a breach occurs that may have compromised the privacy or security of your information.

How we may use and share your information without your written authorization

• Treatment. We share information among the doctors, nurses, medical assistants, laboratory and other staff involved in your care, and with other providers you are referred to, such as specialists, hospitals, imaging centers and pharmacies.

• Payment. We use and share information to bill and collect payment from you, your insurance plan or others responsible for your bill, and to obtain prior authorization.

• Health care operations. We use information to run the practice, for example quality review, training, scheduling, accreditation, licensing, legal and financial services, and business associates who perform services for us under written agreements that require them to protect your information.

• Appointment reminders and treatment information. We may contact you with appointment reminders, test results, and information about treatment options or other health-related services we offer, using the contact choices you give us.

• As required or permitted by law, including public health reporting; reporting of abuse, neglect or domestic violence as the law requires; health oversight activities; lawsuits and legal proceedings in response to a court order or lawful process; law enforcement purposes allowed by law; coroners, medical examiners and funeral directors; organ donation; research approved under privacy rules; workers' compensation; to prevent a serious threat to health or safety; and national security or military purposes.

• People involved in your care. Unless you object, we may share relevant information with a family member or friend who is involved in your care or payment, and in an emergency or if you cannot agree, when we believe it is in your best interest.

Uses that require your written authorization

We will get your written authorization before using or sharing your information for marketing, for any sale of your information, for most uses of psychotherapy notes, and for any other purpose not described in this notice. You may cancel an authorization in writing at any time; cancelling does not affect information already shared.

Special protections

Washington and federal law give extra protection to certain information, including mental health, substance use disorder treatment, sexually transmitted infection and HIV, and reproductive health information. If we receive records from a substance use disorder program covered by 42 CFR Part 2, additional limits on use and sharing apply. We will follow the stricter law when it applies. Washington's My Health My Data Act also protects health information that is not covered by HIPAA; we do not sell your health information and do not use it for advertising.

Your rights

You have the right to:

• Inspect and get a copy of your health record, including an electronic copy where available. We will respond within 30 days. We may charge a reasonable, cost-based fee as allowed by Washington law.

• Ask us to correct information you believe is wrong or incomplete. We may say no, and if so we will tell you why in writing.

• Ask for confidential communications, such as contact at a different phone number or address, or by mail only. We will say yes to reasonable requests.

• Ask us to limit how we use or share your information. We are not required to agree, except that if you pay for a service out of pocket in full and ask us not to share information about it with your health plan, we will agree unless the law requires otherwise.

• Get a list of certain disclosures we have made of your information in the six years before your request, other than those for treatment, payment, operations and certain others.

• Get a paper copy of this notice at any time, even if you agreed to get it electronically.

• Choose someone to act for you, such as a legal guardian or health care agent, whom we will verify has authority.

• File a complaint if you believe your privacy rights were violated. You will not be penalized or retaliated against for filing a complaint.

Changes to this notice

We may change this notice and the new terms will apply to all information we hold. The current notice is available in our office and on this website, and you may ask for a copy at any time.

Privacy contact and complaints

Complete Healthcare for Women, PLLC
Attention: Privacy Officer
1045 Jadwin Avenue, Richland, WA 99352
509-392-6700
info@complete-healthcare.com

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201, 1-877-696-6775, or online at hhs.gov/ocr/privacy/hipaa/complaints.

Nondiscrimination

Complete Healthcare for Women, PLLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Free language assistance and communication aids are available: call 509-392-6700. See our Notice of Nondiscrimination.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 509-392-6700.