Complete Healthcare for Women, PLLC
Effective date: October 9, 2026

 

Scope

This policy covers information collected through complete-healthcare.com. Your medical information is protected health information under HIPAA and is governed by our Notice of Privacy Practices, not by this policy. Where this website collects health-related information that HIPAA does not cover, Washington's My Health My Data Act applies, as described below.

 

What we collect

We collect information you give us, such as your name, phone number and email when you request an appointment or contact us, and information collected automatically, such as your IP address, browser type, pages visited and the website you came from. We use cookies and similar technologies for the website to function and to measure how it is used.

 

Third-party services

This website uses Google Analytics (through Google Tag Manager) to measure site traffic, and Google Ads and Meta (Facebook) advertising tags to measure whether our ads bring visitors to the site. These services may set cookies and receive your IP address and the pages you view. They do not receive information you type into forms. Appointment requests, online payments (InstaMed) and the patient portal (HealthFusion) are provided by third parties under their own privacy terms and are not covered by our analytics tracking. We do not place tracking or advertising code on pages where you enter health information, request an appointment, pay a bill, or complete patient forms.

 

How we use information

To respond to your requests, schedule and confirm appointments, operate and improve the website, and meet legal obligations. We do not use information from this website to send you marketing unless you ask us to.

 

What we do not do

We do not sell your personal information. We do not share it with third parties for their own marketing. We do not use your health information, or the fact that you visited this website, for targeted advertising.

 

Washington My Health My Data Act (consumer health data)

Consumer health data is information that identifies your past, present or future physical or mental health, including that you sought care from us. On this website that may include an appointment request that names a service, or a message you send us describing a concern.

• What we collect: the health-related details you choose to include in an appointment request or message.

• Why: to respond to you and schedule care.

• Who sees it: our staff, and the scheduling and messaging vendors that provide the request form and patient communications under contracts that require them to protect it.

• Sharing and sale: we do not share consumer health data with third parties for their own purposes and we do not sell it.

• Your rights: you may ask what consumer health data we have about you, ask us to delete it, and withdraw consent to its collection or sharing. Contact us at 509-392-6700, info@complete-healthcare.com, or 1045 Jadwin Avenue, Richland, WA 99352. We will respond within 45 days. If we deny your request you may appeal by writing to the same address; if the appeal is denied you may contact the Washington Attorney General.

 

Security

We use reasonable administrative, technical and physical safeguards to protect information sent through this website. No internet transmission is completely secure, so please do not send sensitive health details by email or through the contact form; call us or use the patient portal.

 

Children

This website is not directed to children under 13, and we do not knowingly collect their information online.

 

Text messages (SMS)

If you give us your mobile number and agree to receive text messages, we may send appointment reminders, confirmations, and messages about your care. Message frequency varies. Message and data rates may apply. Reply STOP to stop and HELP for help. Text messages are not encrypted and may be seen by others with access to your phone. Agreeing to texts is not a condition of receiving care. We do not share your mobile number or text-message consent with third parties for their marketing.

 

SMS Terms and Conditions

1. Program description. Complete Healthcare for Women sends text messages to patients who have opted in, including appointment reminders and confirmations, scheduling and rescheduling notices, requests to complete forms before a visit, billing notices, and replies to questions you send us. We do not send promotional or marketing texts unless you separately ask for them.

2. Consent. You opt in by providing your mobile number and agreeing to receive text messages on our patient forms, in the patient portal, by telling our staff, or by texting us first. Consent to receive text messages is not a condition of purchase or of receiving care. Information collected as part of the text-message opt-in, including your mobile number and consent, is not shared with or sold to third parties or affiliates for their marketing purposes.

3. Message frequency. Message frequency varies based on your appointments and care. Message and data rates may apply; check with your mobile carrier for details.

4. Opting out. Reply STOP to any message to stop receiving texts. You will receive one final message confirming that you have been unsubscribed. You can also ask our staff to remove your number. Opting out does not affect your care; we will contact you by phone or mail instead.

5. Help. Reply HELP to any message, call 509-392-6700, or email info@complete-healthcare.com for assistance.

6. Privacy. Text messages are not encrypted and may be seen by anyone with access to your phone. We limit the health information we put in a text and follow our Notice of Privacy Practices and this Privacy Policy when handling your mobile number and the content of your messages. Carriers are not liable for delayed or undelivered messages.

 

Changes

We will post changes to this policy on this page with a new effective date.

 

Contact

Complete Healthcare for Women, PLLC
1045 Jadwin Avenue, Richland, WA 99352
509-392-6700
info@complete-healthcare.com